Ordering Information:

All orders are processed in the order that they are received. Please allow extra time on orders for custom made items like candles, embeds and molds. After your order is shipped, arrival time will vary. UPS shipping time varies between 1-5 business days depending on destination. USPS Priority Mail normally takes 2-3 days to arrive.

Occasionally we may have errors in the pricing of certain products. If an order is placed for a product with an error in the price, we reserve the right to cancel the order, or adjust the pricing as we see fit. We will notify the customer of this error and order cancellation and/or price adjustment ASAP.

Custom Orders (candles, embeds or molds):

Because the candles, embeds and molds that we produce are custom-made, we must receive a financial commitment before we can begin work on your order. We will accept a mailed personal or organizational check, money orders, credit/debit card (Visa, Master Card, Discover and American Express) We do not ship C.O.D. Failure to pay for your order in a timely manner may push back the delivery date of your order or necessitate rush charges to meet your delivery date. Gelluminations is not responsible for any delay in order delivery or any rush charges incurred due to a delay in receiving payment. Please allow 7 to 10 business days for custom orders. Custom orders that have more than one dozen of a single item will require a longer lead time, please allow 15 to 30 business days, this will be determined by glassware availability for candle orders.

 

Payment Information:

We accept payments in the form of Visa, MasterCard, Discover, American Express, PayPal, Money Orders and Checks. We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards or waiting for PayPal checks to clear. If your credit card is declined we will notify you as soon as possible regarding the problem. Paypal orders will ship once payment clears Paypal. We reserve the right to refuse service to anyone at any time for any reason.

If paying with an eCheck through PayPal, your order will not be shipped until the eCheck has cleared, which can sometimes  take 4-5 business days. If you want your order to be shipped ASAP, please remit funds via credit card, instant transfer, or from your PayPal balance.

Orders that have been processed can not be changed or cancelled. Any cancellation of an order that has already been shipped or returns will be charged a 20% restocking fee and shipping charges will not be refunded. All refunds will be issued as an in store credit for returns.

Refused or Undeliverable Orders: You the customer will be responsible for the original shipping charge, as well as the return shipping charge on packages that are refused or undeliverable.

All checks are verified through Check Pro, $30.00 minimum service charge will be added to all returned checks. This establishment will seek civil damages pursuant to Iowa Code Section 554.3513 upon dishonor of any check.

 

Order Discounts:

We do offer coupons for discounts.  You can receive those by signing up for our newsletter on the front page of our website.  We also have the coupon that is valid posted on the front page of the website. Coupon discounts can not be combined with any other offer and are only valid during the time stated.  We will not apply discounts to orders that were placed before a coupon was valid. If you forget to put the coupon code in when you place your order please contact us.  If the order has not been processed we will apply the discount to this order.  If the order has already been processed we will give you an in store credit.

 

Shipping Information:

All packages we ship to our customers are insured. A tracking number for your package will be emailed to you upon shipment of your order. Please check your email for the tracking number.  When you receive your order, please check the package for damage such as melting or breakage. If there is damage notify us immediately. We will have it picked up, then ship out a new order. We do not refund money due to damage caused during shipping, you will receive a replacement order. UPS shipping time varies from 1-5 business days. USPS Priority Mail is normally 2-3 business days. If you wish to have Express shipping please call for shipping rates.  For all orders shipped Next day air, 2nd day air and 3 day select, there will be a $5.00 rush fee. When requesting 2 to 4 day shipping or overnight, we do not guarantee it's timely arrival as we have no control over the shipping company's and their policy. If there is a problem with the shipping of your order after it's left our possession, you will have to take that up with the shipping company. If you pay for Next Day Air, 2nd Day Air or 3 Day Select and the package doesn't arrive on time, you will need to make a claim with UPS to have your shipping costs refunded.

Any of our fragrances with a flashpoint under 200 degrees need to be shipped ground, as they cannot be shipped by air.

If for some reason you need your shipping address changed After your order has been shipped, your credit card will be charged a $5.00 address change fee that we incur from UPS.

 

Back Order Information:

If an order is placed for a product which is out of stock, we will ship the rest of your order as soon as we can, and when the back order items become available we will ship those out to you with no additional shipping charge.

 

Privacy Policy:

You are guaranteed that your name, address and email are protected. We do not share this information with other companies and information is kept strictly confidential. When you place an order with us, you are automatically added to our newsletter for updates and coupon discount notices, which you can unsubscribe from at any time if you wish. Otherwise your email is only used by us for order confirmation and contact purposes.

 

Return policy:

We do not accept returns on products without prior approval. Please call for a return authorization. Unless products were shipped on our error, we cannot accept returns on fragrances, bath and body products, waxes, gels, fragrance beads or liquid dyes due to the nature of the products. We also cannot accept returns on candles and embeds due to the fact that they are custom made for each order.

If you are unsatisfied with any of our products or if there are any discrepancies in your order please notify us immediately by phone at (866) 776-4355.

All items must be returned within 15 days of purchase. Products that are returned must be in original packaging and unused. We will not issue a refund on products that have been used or partially used.

Unless our error, a 20% restocking fee will apply to all returns to cover any re-packaging costs, credit card fees and labor incurred. In store credit will be issued, unless the shipment was our error. Unless there was an error on our part you are responsible for the shipping on the returned items.

Printed catalog:

We do offer a printed version of our online catalog, however, by only looking at it, and not our website, you will not get the full effect of what we have to offer. We only recommend looking through our printed catalog (instead of our website) if  you only have limited use of the  internet. You can print off a copy of our online catalog by going to our printable catalog page. If you would like us to print a copy for you and mail it to you, please contact us and let us know.

 

Liability Disclaimer:

All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We sell sample sizes of products so you can test the products to see if they are suitable for your use.  We assume no liability for damage and/or injury resulting from the use of  products supplied by our company. Under no circumstance will we be liable for direct, indirect or consequential damages  resulting  from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test products, we cannot make any guarantee that these products will agree with everyone. Should you not have the same  opinion of a scent throw please keep in mind that we cannot test in each and every wax. Instructions or tips we offer are from our own personal experiences or from our testers. All of our products are used in our own candle line and have only been tested with our own products.  We cannot guarantee that these will work in your circumstances. As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns. All prices and policies are subject to change without notice.

 

 

All of our products are Made in the USA.

 

Contact Us if you have any questions.