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Do
I have to pay sales tax?
You only pay sales tax if you are a resident of Iowa. We are
required by law to collect all applicable sales tax in the state of
Iowa only.
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Is
ordering through your site secure?
Yes. We use Secure Socket Layer (SSL) encryption for
the exchange of personal and payment information.
When placing an order, you will notice that our URL will change from
HTTP to HTTPS, and you may also see a solid key or lock in the lower
left-hand corner of your window to indicate security encryption has
taken place.
This means you can safely enter your entire credit card number, and it cannot be read in transit.
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Can
I return merchandise I ordered online?
Yes, you can.
Customer service and satisfaction are our
top priorities.
Please read our Policy Page for more
details on this.
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Do
you print a catalog?
No, we don't. Our online catalog is very dynamic; it wouldn't be
practical to have a printed version. It could be obsolete by the time
you'd get it in the mail !!
Just check our site regularly to see all the new products or join our newsletter
(to the left at all times). We'll e-mail every time we add new products or we have any
seasonal promotion and you'll also receive excellent discounts and
special pricing.
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Why do my gel candles become cloudy?
There are many reasons that gel could cloud: Overuse of fragrance can cloud gel. Do not use more than ½ ounce (one tablespoon) of fragrance per pound of gel.
Moisture in your gel could make it cloudy. Make sure that the gel is stored properly so that water or moisture cannot get to it or forms inside the container it is stored in and that your melting pot and candle containers are completely dry.
If you pour your heated gel at a temperature of 200 deg. F or more, some of the wax from the wick, or wax embeds will melt off and cause a serious cloud problem. Be sure to pour your gel at 185 degrees to avoid this problem.
Unwashed seashells could cause a cloudy candle as the salt or dirt may rise when you are pouring your gel. Thoroughly wash seashells.
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How can I gage temperature?
Generally we found using a meat thermometer works the best. You cannot rely on the gauge of an electric pot as it is not always accurate. Meat thermometers are inexpensive and can be found almost anywhere.
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What types of container can I use to melt my pre-mix gel?
Presto Pots, stainless steel, Teflon coated, and roaster pots can be used. Start by heating the gel in the pot on low heat. THIS MUST BE SUPERVISED AT ALL TIMES! . Once your gel is melted, pour into a glass measuring cup that has a spout, then you will have less spillage when pouring into your containers or glassware. If you don't have a spout, a ladle can be used.
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How can I get more or less bubbles?
The temperature you pour the gel at will produce the bubbles you want. In other words, if you pour your heated gel at 200 deg. F, you will have lots of bubbles. If you pour your gel at 175 - 185 deg. F. you will have fewer bubbles. This is contrary to what you may have heard and still may depend on how close you are pouring your gel. Pouring slowly at 185 Deg. F from close to the top of your glassware will limit the bubbles. Pouring at 200 Deg. F from higher than the glass top will produce more bubbles.
When using shells or other porous embeds, soak them for an hour in mineral oil, and then lightly wipe them off so that they will not make bubbles when you put them in your gel candle.
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What type embeds can I use in gel candles?
Many nonflammable items can be used as embeds in gel candles. Glass items work great, sand, seashells and beach glass are good for the bottom of the candle (make sure they are clean or they will cloud gel). You can also use wax embeds with a high melting point of 140 F or higher (our wax embeds are specifically for gel candles) and pour your gel very cool so as not to melt the wax embeds. Use your imagination but be careful. Any item that you put in your gel candles must be able to be held over a flame for 15 seconds without catching on fire.
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How can I suspend my glass embeds?
There are several methods such as using a glue gun to adhere your glass embeds to another object but the one quick way is to use a thin fishing line. Put one end of the line through the loop on the glass embed then take a pencil and lay it across the top of your container so the embed is hanging into your container where you want it to be, then carefully pour your gel. You can suspend all your glass embeds at the desired level by this method. When your gel candle is cooled and firm, just snip the loop and slowly pull the line out of the gel. Your embeds will stay in place.
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What kind of glassware is best used?
Almost any good glassware can be used. Do not use thin glass or glass that will not handle heat at a temperature of 200 deg. F. Use a tempered glass instead. Do not use plastic or wood containers. Glassware like coffee mugs, beer glasses, ivy bowls and votives can be used.
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I know I should trim the wick but what is the best way?
The one easiest way to trim the wick would be just to use a regular nail clipper. The clipper prevents the excess wick from dropping back into the gel candle and snips the wick cleanly.
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How can I get my wick to stand up straight once I have poured the gel?
You can wrap the wick around a skewer or a pencil laid across the top of your container. A couple of other ideas are to use "stuck together" chopsticks to pinch the wick and hold it up, or use two Popsicle sticks held together at one end with a rubber band to hold the wick in place.
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How far down should I allow my gel candle burn?
There is no reason to burn your gel candle to the very bottom. You may risk a potential fire problem if you do. Burn the candle to about 1/2" from the bottom.
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